Shipping Policy

Thank you for shopping at Tails Whiskers! Here is everything you need to know about how we get your order to you.

Processing Time

All orders are processed within 1 to 3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Times

United States 7 to 14 business days
Canada 10 to 18 business days
United Kingdom 10 to 18 business days
Australia 10 to 20 business days
Rest of World 14 to 25 business days

Please note these are estimated delivery times and may vary due to customs processing, carrier delays, or high demand periods such as holidays.

Shipping Costs

Orders over $35 — FREE shipping ✅
Orders under $35 — flat rate $4.99

Order Tracking

Once your order has shipped you will receive a confirmation email with your tracking number. You can use this to track your package directly on our website or the carrier's website.

Please allow 2 to 3 business days for tracking information to update after you receive your shipping confirmation.

Customs and Import Duties

For international orders, customs fees and import duties may apply depending on your country. These charges are the responsibility of the customer and are not included in our shipping costs.

Lost or Delayed Packages

If your package has not arrived within the estimated delivery window please contact us at support@tailswhiskers.store and we will investigate immediately. We are committed to making sure every order reaches its destination.

Incorrect Shipping Address

Please double check your shipping address before placing your order. Tails Whiskers is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error please contact us immediately at support@tailswhiskers.store and we will do our best to correct it before your order ships.

🐾 Thank you for shopping with Tails Whiskers!